The Front Desk Rebooking Script

Your front desk is losing clients every single day.Not because the treatment was bad. Because nobody owned the last 90 seconds of the appointment.60-70% of clients who leave without rebooking never come back. This guide fixes that with word-for-word scripts your team can use from their very next shift.WHAT’S INSIDE:✦ Script 1 — Standard checkout rebooking — use after every appointment without exception✦ Script 2 — Therapist handoff rebooking — the most powerful version✦ Script 3 — First-time client rebooking — fixes the 60-70% drop-off rate✦ Script 4 — The held slot close — turns “I need to check my calendar” into a confirmed booking✦ Script 5 — The callback recovery — for clients who say they’ll call back and never doPLUS:✦ Do vs Don’t comparison table✦ 4 objection response scripts✦ Rebooking KPI tracker with industry benchmarksREAL RESULT:One hotel spa implemented the therapist handoff script and saw retention jump from 38% to 61% in 8 weeks — recovering $6,200/month in lost revenue.Built from 10 years managing luxury spa operations at $1M+/month in revenue. Every word tested in real spa environments with real clients.WHO THIS IS FOR:Day spas · Hotel spas · Medspas · Wellness retreats · SalonsINSTANT PDF DOWNLOADSingle business licence — not for resale or redistribution.Questions? DM @thespastrategist.agency on Instagram.

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