Shopify AI Customer Email Classifier Automation | Make.com + OpenAI Blueprint for Beginners

If you manage a Shopify store, your inbox fills up fast with customer emails — complaints, order questions, refund requests, general inquiries. Reading and sorting every single one yourself takes hours every week. This blueprint uses OpenAI (the same technology behind ChatGPT) to automatically read incoming customer emails and classify them by type and urgency — so you always know which emails need your attention right now, and which can wait.This Make.com automation blueprint receives customer emails via webhook, sends them to OpenAI for instant classification, and delivers an organized alert showing the email type and priority — so you can respond to what matters first, every time.NOTE: This automation uses AI (OpenAI / ChatGPT technology). You will need an OpenAI API key to use it. Full step-by-step setup instructions are included in the guide.What You Get:• 1 Make.com scenario blueprint (.json file)• Step-by-step written setup guideHow It Works:1. A customer email is forwarded to the automation via webhook.2. OpenAI reads the email and classifies it by type and urgency level.3. You receive an organized alert showing the email category (e.g., Refund Request — High Priority).What You Need:• A Make.com account (Core plan recommended for uninterrupted use)• An OpenAI API account — typically less than $0.01 per email, very affordable• A Gmail account• An OpenAI API key (full setup instructions are included)Perfect For:Shopify store owners and virtual assistants who manage large volumes of customer emails and want to triage them faster without reading every single one manually.No coding. No tech experience needed. Just import the .json file and follow the included setup guide.

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