Shopify AI Customer Support Agent (n8n Template)

Turn slow email support into instant answers. This Shopify AI customer support agent is an n8n chatbot that answers customer questions from your own FAQ, day and night, and remembers the conversation as it goes. Import it, paste in your shipping and return policies, add your Google Gemini key, and embed the chat on your store.What it doesIt handles the questions that fill your inbox: shipping times, return policy, sizing, stock, and how your products work. It answers in your voice, stays honest about what it does not know, and collects the customer email when something needs a human. That deflects the easy tickets so you only touch the ones that matter.What is includedThe ready to import n8n workflow (JSON), built and tested on n8n 2.6 so it imports cleanly.A step by step setup guide: import, add your key, paste your store info, and embed the chat.What you needYour own n8n instance, cloud or self hosted.A free Google Gemini API key.No Shopify app or token is needed for this version. The agent answers from the information you give it, so you can have it live in about five minutes.How it worksA customer opens the chat on your store and asks a question.The agent reads your store info and the conversation so far, then writes a short, accurate answer.If it cannot answer, it says so and asks for an email so your team can follow up.This is one of our Shopify AI agents. If you also want product pages written for you, see the Shopify AI Product Description Agent. For the bigger picture on automating a store, read our guide to n8n Shopify automation, and browse more Shopify automation guides. Prefer it set up for you? See our done for you services.CostOn Google Gemini’s free tier it runs at no cost for most stores, and only a fraction of a cent per conversation beyond that. A store handling hundreds of chats a month spends a dollar or two. n8n itself is free if you self host. This is a self serve template for store owners who run their own n8n and Google Gemini key.Full step-by-step written guide for this workflow: https://www.easyworkflows.net/shopify-ai-customer-support-chatbot-n8n/⁠�

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