PIS02 IT Manager Guide — Practical ITSM

Moving from a technical role into IT management is one of the biggest career shifts you'll make — and almost nobody prepares you for it. This guide covers everything your first year will throw at you: how to stop solving problems yourself and start enabling your team to solve them, how to run a major incident without losing your head, how to manage stakeholders, measure service performance, and build a culture of continuous improvement. Includes a complete 30/60/90 day plan so you know exactly what to do in your first three months.

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