SLA & KPI Reporting Dashboard — Excel Template for Ops Leaders
Built from the same reporting I’ve presented to senior leadership — now packaged so you don’t have to build it yourself.If you’ve ever spent an evening before a leadership review wrestling with pivot tables, this is for you.What’s inside (1 workbook, 4 tabs):• Read Me — instructions, KPI definitions, and tips for presenting this to leadership• Raw Data — enter incidents, everything else calculates automatically (pre-loaded with 90 sample rows so you can see it working before you touch it)• Monthly Trend — the engine behind the charts (you never need to touch this)• Dashboard — 4 live KPI cards + 4 charts: monthly volume trend, SLA compliance, severity mix, and MTTR by teamWhat makes it different from a free template:• Zero manual calculation — TTD, TTR, and SLA breach flag all formula-driven from three timestamps• Dropdowns and conditional formatting already built in• Formulas pre-extended 500 rows, so it scales with you• Built by someone who’s actually presented this exact reporting to executives, not just a spreadsheet hobbyistWho it’s for:Ops managers, team leads, and anyone who’s been handed “just send me the numbers” with no tooling to back it up.Format: Editable .xlsx — works in Excel, Google Sheets, and Numbers.
Get it → petterwool.gumroad.com