E-Commerce Returns & Dispute Tracker — Multi-Channel Spreadsheet (Google Sheets)
Every return is money leaving your business. Without a system, refunds pile up, disputes expire, and your worst-performing SKUs stay invisible until it's too late.This Google Sheets tracker gives multi-channel sellers a complete returns and dispute management OS — built for Amazon, Etsy, Shopify, eBay, and TikTok Shop sellers who are tired of managing returns in their head or buried across emails and platform dashboards.What's inside:→ Returns Log — log every return with reason codes, refund amounts, platform, and resolution status. Dropdowns make it fast.→ Dispute Tracker — track every A-to-Z claim, chargeback, Etsy case, and carrier dispute. Auto-alerts when deadlines are within 7 days so you never miss a recovery window.→ SKU Return Rate Analysis — see exactly which products are bleeding you dry. Auto-flags any SKU above 15% return rate in red so you can act before it tanks your account health.→ Monthly Cost Summary — see your true net return loss each month after recoveries. Know your real numbers, not just gross refunds.→ Summary Dashboard — all your key metrics in one view: open returns, open disputes, MTD refund cost, and top return reasons.→ Instructions Tab — setup takes under 10 minutes. Every tab explained clearly.Works with: Amazon Seller Central, Etsy, Shopify, eBay, TikTok Shop, PayPal, and any other platform where you sell.No subscriptions. No monthly fees. Yours forever.FAQQ: Do I need any special software?A: No. Works in Google Sheets (free) and Microsoft Excel. Download once, use forever.Q: Can I add my own platforms or return reasons?A: Yes. All dropdowns are fully editable to match your business.Q: How many returns can it track?A: Unlimited. Add rows as needed — the dashboard and SKU analysis update automatically.Q: Can I use this across multiple stores?A: Yes. You can duplicate the Returns Log and Dispute tabs per store, or filter by platform using the built-in Platform column.Q: Is this a template or a tool?A: Both. It's a pre-built operational system you fill in as returns come in — not a one-time form.Download instantly. Open in Google Sheets. Log your first return in under 2 minutes.
Get it → pattybun.gumroad.com