Manager Training Playbook

From best barista to great managerMost cafés promote their best barista and hope for the best. Six months later that person is burned out, the team’s frustrated, and nobody can say what went wrong.Nothing went wrong with the person. Nobody told them the job changed.This is the training that should come with the promotion — the playbook I wish someone had handed me when I moved from bar to management. Built from 15 years running multi-unit coffee programs, not theory.What’s insideA five-part playbook that walks through the whole job:Part 1 — The Transition: why good baristas fail as managers, the mindset shift, and a week-by-week plan for the first 30 daysPart 2 — Running the Floor: shift structure, deployment by daypart, and scripts for the three situations that define you — the rush, the call-out, the equipment failure Part 3 — Managing People: feedback that changes behavior, coaching underperformers, scheduling fairness, and the 1:1 that prevents resignationsPart 4 — Managing the Numbers: labor % without a finance degree, floor-level COGS, inventory rhythm, and the weekly report that earns an owner’s trustPlus 4 ready-to-use templates: • 30-Day New Manager Onboarding Tracker (Excel) • Weekly Manager Scorecard (Excel, auto-calculating) • Shift Handoff Log (printable) • 1:1 + Sit-Down Documentation Forms (printable)Who it’s forCafé owners promoting their first manager, new managers who got the title with no training, and multi-unit operators who want every location run the same way. Stop losing good people to a job nobody trained them for.Instant download · 5 files · Word + Excel

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