AZ P.R.O.U.D. De-escalation Study Guide | 5 C's

Tagline The 5 C’s de-escalation framework: Calm, Connect, Clarify, Collaborate, Close. In one PDF. Who this is for Direct support professionals in AZ DDD programs who need the 3-year PROUD certificate Group-home, day-program, and crisis-response staff Behavioral-health technicians and front-line caregivers Trainers prepping new staff for the 8.5-hour in-person class Anyone who needs a citable, plain-English reference for the 5 C’s framework What you're getting 6 printable PDFs: cover, course notice, full study guide, two condensed cheat sheets, exam-day pocket card The PROUD 5 C’s (Calm, Connect, Clarify, Collaborate, Close) on the pocket card Crisis cycle, ABC, and the R6-6-908 emergency-measures rule in plain English “Say / Don’t say” phrasing examples that mirror how test-takers describe the scenarios What's covered The PROUD 5 C’s: Calm, Connect, Clarify, Collaborate, Close Crisis cycle phases and the “intervene early” principle 4 functions of behavior (escape, attention, access, automatic/sensory) ABC data collection “All behavior is communication” — look for the unmet need first Challenging vs. emergency behaviors (refusing is NOT an emergency) Say / Don’t say phrasing for verbal de-escalation Green / Yellow / Red least-restrictive hierarchy and the R6-6-908 emergency exception Why this guide The 5 C’s on one page. Test-takers say the framework shows up in nearly every PROUD scenario, so it has to be memorized as a single block. “Say / Don’t say” is a literal list, not a paragraph — useful the night before the test. The “challenging is NOT an emergency” distinction is laid out with examples because test-takers say it is the most-missed scenario. Sourcing point to AAC R6-6-908, A.R.S. § 46-454, and DDD — no invented statutes. What people say about this exam Based on public test-taker accounts on Quizlet, Stuvia, and caregiver forums: - Test-takers say the 5 C’s show up in nearly every PROUD scenario, often in a “which C comes first” format. - The “don’t say ‘calm down’” phrasing trap is reported as a recurring question. - Multiple accounts flag the R6-6-908 emergency 4-point test as the highest-weight legal section. Independent study aid — not affiliated with or endorsed by any certifying body. Verify current rules with the issuing authority. All sales final.

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