The Body Shop Force Multiplier Playbook
Most dealers treat the body shop as a back-shop tenant. The top performers treat it as a force multiplier.This playbook gives you the systems, metrics, and strategy to close the gap.What's inside:→ Internal capture rate system — stop losing 70% of your own customers' collision work→ Fixed absorption math — exactly how body shop gross moves your absorption number→ DRP negotiation framework — 6 variables, leverage points, and what to never sign→ OEM certification breakdown — what it's worth and how to activate it→ 12 body shop KPIs your fixed ops director should be tracking weekly→ Post-collision retention flywheel — convert repair customers into service lane regulars→ Estimating excellence & cycle time — the phases, targets, and failure points→ BSM compensation redesign — align incentives across all performance dimensions→ 90-day implementation roadmap — owners, actions, and outputs at every stepIncludes: ✔ Monthly KPI Dashboard Template ✔ Service-to-Collision Referral Checklist ✔ DRP Agreement Review ChecklistWritten for dealer principals, fixed ops directors, body shop managers, and GMs who want their collision center pulling fixed ops numbers up — not holding them down.Format: Instant download PDF | 10 Chapters + Appendixhttps://youtu.be/yV4zhJk7ol4Why JMJ InsightsThis content is built from direct field exposure across dealership groups — not textbook theory. If you've been in a variable or fixed ops meeting, you'll recognize every scenario in this playbook
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