The Manager’s Guide to Holding Hard Conversations
The conversation nobody trained you forSomeone on your team tells you something hard. A bereavement. A diagnosis. A miscarriage. A breakdown. In that moment, you are the person they chose to tell, but you have had no training, there's no script and definitely no clear sense of whether what you're about to say will help or hurt.This guide won't give you a script. It gives you something more useful: the six things that actually change how these conversations land, and how to protect yourself while you hold them.What's Inside What you're actually being asked to hold: why disclosures land so heavily, and the three most common ways managers get it wrong What to say when there are no right words: the one permission question that solves it, plus two real conversations side by side - one that worked and one that didn't What is yours to hold, and what isn't: because the conversation doesn't end when you leave the room, and neither does the toll it takes When to refer, and how to do it well: a full quick reference table covering EAP, HR, occupational health, Mental Health First Aiders and GP routes Who This Is ForAny manager who has ever sat across from someone at work and not known what to say.
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